If the reconciliation file could not be obtained due to issues such as merchant failures, there is a period during which PayPay can resend the webhook. Please contact us if you wish to request a resend.
Behavior during resend
- When resending, the webhook may be sent multiple times in one day.
- Multiple URLs will not be sent in a single webhook.
Timing of sending
If notifications cannot be sent due to our system failures, we strive to handle it within the same day, but depending on the situation, it may be done at a later date.
Contact
We will respond appropriately according to the situation. If you have any issues, please feel free to consult us via this form.