PayPay has multiple contact windows depending on the inquiry content.
Please select the appropriate contact window based on the following guidelines.
General users who use PayPay
Please select your inquiry from here.
Merchants who have a merchant contract with PayPay
- Inquiries about PayPay for Business: here
- Technical inquiries regarding integration development with PayPay: here
- Inquiries about settings and transaction status in the production environment: here
Merchants who do not have a merchant contract with PayPay (including those applying)
For inquiries about introducing PayPay payment to your online shop or checking the status after application, please contact here
- Matters related to rates
- Matters related to rates
- Matters related to deposit cycles and transfer dates
- Matters related to contract terms and contract procedures
- Matters related to screening and contract status after application
For implementing PayPay payments outside of online shops (e.g., POS integration), please consult with your payment processing provider.
Click here for a list of payment processing providers that accept PayPay.